Try Latest Microsoft MB2-714 Exam Questions – Pass In First Attempt

MB2-714 Braindumps MB2-714 dumps MB2-714 Exam MB2-714 Exam Dumps MB2-714 Practice Test MB2-714 Questions Microsoft

Success in Microsoft Certified Professional MB2-714 exam is 100% by preparing the up-to-date MB2-714 exam questions and doing practice through best practice MB2-714 exam test software. Microsoft Dynamics CRM 2016 Customer Service MB2-714 exam dumps material leads towards success by doing practice with MB2-714 exam test software and you leave no room to miss any key aspect of the MB2-714 exam because of the real simulation software. Before purchase of the actual Microsoft MB2-714 exam you can take MB2-714 exam demo free of cost!

♥ VALID MB2-714 Exam Questions 2018 ♥

MB2-714 exam questions, MB2-714 PDF dumps; MB2-714 exam dumps:: (90 Q&A) (New Questions Are 100% Available! Also Free Practice Test Software!)

Latest Microsoft MB2-714 Dumps Exam Questions and Answers:

Version: 9.0
Question: 21

You have the entitlements configured as shown in the following table.

You need to identify which entitlement can be renewed currently.
What should you identify?

A. Ent4
B. Ent2
C. nt3
D. Ent1

Answer: C

Question: 22

You have a Dynamics CRM organization that has one service level agreement (SLA) named SLA1. SLA1 is the default SL
A. SLA1 is not associated to any entitlements.
A user edits one of the SLA items in SLA1.
You discover that SLA1 is no longer applied to cases.
You need to identify the possible causes of the issue.
What are two possible causes? Each correct answer presents a complete solution.
A. The SLA type of SLA1 is set to Standard.
B. SLA1 is paused.
C. A default SLA is missing.
D. SLA1 is not activated.

Answer: BC

Question: 23

You implement Unified Service Desk in your Dynamics CRM organization.
You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked.
What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution.

A. forms
B. action calls
C. scriptlets
D. Window navigation rules

Answer: AB

Question: 24

You are a customer service representative.
You use the interactive service hub and a multi-stream interactive dashboard.
At the beginning of your shift, you need to view the high-priority open cases and to move them to one queue. What should you do first?

A. Perform an Advanced Find.
B. Perform a Global Search.
C. Apply a hierarchal view.
D. Apply a global filter.

Answer: D

Question: 25

You work for a call center that uses Dynamics CRM for case management. You need to recommend a solution that meets the following requirements:
• Provides customer service representatives with a pop-up window initiated by the phone system
• Provides a mechanism to view data*from several different line-of-business applications based on contextual information in CRM
Which technology should you include in the recommendation?

A. the interactive service hub
B. FieldOne
C. Microsoft Parature
D. Unified Service Desk

Answer: B

Question: 26

You have a service that is used to schedule the delivery of products to local customers. The service contains a resource group. The resource group contains equipment that represents 10 delivery vans.
You need to ensure that you maximize the use of each delivery van. while performing as many dciivenes as possible.
What should you configure?

A. a selection rule as Least Busy
B. the available capacity of the service scheduling rule
C. the van work hours as non-overlapping
D. a selection rule as Most Busy

Answer: D

New Updated MB2-714 Exam Questions MB2-714 PDF dumps MB2-714 practice exam dumps: